S05E02: Designing for the Person, Not for the Disability | Alka Baijal (Nissan)

Written By Kristin Spraggins

“The philosophy of ‘omotenashi’ – ‘offering more than expected for you at this moment in time,’ is how we think about inclusion for our customers.”

— Alka Baijal

Kristin Spraggins
Previous

S05E03: Small Changes for Big Impact | Lindsay Bach-Moore (Moore Research) & Lisa Herceg (National Association of Realtors)
Next

S05E01: Bringing Inclusion from the Researcher's Voice as the Customer | Stacy Penna